Last updated: June 3, 2025
This Privacy Policy describes how Bilingual Compass (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website bilingualcompass.com or use our services, in accordance with the revised Swiss Federal Act on Data Protection (revFADP).
1. Who We Are
Data Controller:
Bilingual Compass
Dornacherstrasse 26, 4053, Basel – CH
Email: hello@bilingualcompass.com
Website: bilingualcompass.com
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Identification information (name, email address, phone number, billing address)
- Payment and transaction data (via secure payment providers)
- Technical data (IP address, browser type, operating system, usage data)
- Communication history (emails, messages, support tickets)
3. How We Collect Your Data
We collect your data through:
- Forms on our website (e.g., contact, registration, checkout)
- Purchases or transactions made via our store
- Newsletter sign-ups
- Cookies and tracking technologies
- Direct communication (email, chat, phone)
4. Why We Collect Your Data
We use your data to:
- Process orders and deliver products or services
- Communicate with you (e.g., order updates, support)
- Send newsletters or promotional emails (with your consent)
- Comply with legal obligations
- Analyze and improve our website and services
5. Legal Basis for Processing
We process your data based on the following legal grounds under Swiss law:
- Your consent
- The performance of a contract
- Our legitimate interests
- Legal obligations we must comply with
6. Data Sharing and Third Parties
We do not sell your data. However, we may share your data with trusted service providers for:
- Payment processing (e.g., Stripe, PayPal)
- Email marketing (e.g., MailPoet, Mailchimp)
- Website hosting and analytics (e.g., Google Analytics)
All third-party providers are contractually obligated to process your data securely and in compliance with Swiss law.
7. International Data Transfers
If your data is transferred outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard contractual clauses approved by the Swiss Federal Data Protection and Information Commissioner (FDPIC)
8. Your Rights
Under Swiss data protection law, you have the right to:
- Access your personal data
- Correct or delete your data
- Object to or restrict certain processing
- Withdraw your consent at any time
- Request data portability (if applicable)
To exercise any of these rights, please contact us at hello@bilingualcompass.com
9. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law (e.g., tax or accounting regulations).
10. Cookies and Tracking Technologies
We use cookies and similar tools to improve your experience and analyze website usage. You may disable cookies via your browser settings, though this may affect certain functionalities.
For more details, see our Cookie Policy
11. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Bilingual Compass
Email: hello@bilingualcompass.comm
Address: Dornacherstrasse 26, 4053, Basel – CH